Social and Telepresence Robots for Accessibility and Inclusion in Small Museums

Abstract

There are still many museums that present accessibility barriers, particularly regarding perceptual, cultural, and cognitive aspects. This is especially evident in low-density population areas. The aim of the ROBSO-PM project is to improve the accessibility of small museums through the use of social robots and social telepresence robots, focusing on three museums as case studies: the Museum of the Holy Shroud in Turin, a small but globally known institution, and two lesser known mountain museums: the Museum of the Champlas du Col Carnival and the Pragelato Museum of Alpine Peoples' Costumes and Traditions. The project explores two main applications for robots: as guides supporting inclusive visits for foreign or disabled visitors, and as telepresence tools allowing people with limited mobility to access museums remotely. From a research perspective, key topics include storytelling, robot personality, empathy, personalization, and, in the case of telepresence, collaboration between the robot and the person, with clearly defined roles and autonomy.