Service product management

Services Marketing: People, Technology, Strategy

Jochen Wirtz, Christopher Lovelock

引用数: 1035 • 1984

Engaged to a Robot? The Role of AI in Service

Ming‐Hui Huang, Roland T. Rust

引用数: 1014 • 2020

Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?

Ting Hin Ho, Dewi Tojib, Yelena Tsarenko

引用数: 184 • 2020

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

Jochen Wirtz, Johannes Hofmeister, Patricia Chew, Xin Ding

引用数: 80 • 2023

Research on service robot adoption under different service scenarios

Yun Liu, Xingyuan Wang, Shuyang Wang

引用数: 55 • 2021

Mobile apps for providing product-service systems and retrieving feedback throughout their lifecycle: a robotics use case

Dimitris Mourtzis, Ekaterini Vlachou, Vasilios Zogopoulos

引用数: 10 • 2018

Service task compatibility for human staff vs. service robots: Roles of product type and brand level

Seonjeong Lee, Haemoon Oh

引用数: 8 • 2024

Prominence of Information Richness in Accepting Online Based Self-Service Technologies

Badra Sandamali Galdolage

引用数: 8 • 2021