Dewi Tojib

Monash University

Papers

7

Total Citations

394

H-Index

7

About

No biography available yet.

Research Focus

Marketing6 · 372 citations
Service (business)6 · 372 citations
Business6 · 372 citations
Service delivery framework2 · 218 citations
Psychology6 · 210 citations
Computer science6 · 210 citations
Service quality2 · 196 citations
Applied psychology5 · 188 citations
Process management1 · 184 citations
Service design1 · 184 citations
Customer advocacy1 · 184 citations
Customer Service Assurance1 · 184 citations

Key Achievements

7
H-Index
7
Papers
394
Total Citations
56
Avg Citations/Paper
🏆 Most Cited Paper
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
184 citations · 2020
📈 Most Prolific Year: 2023 (3 Papers)
🤝 Key Collaborators: 15
🏛 Institutions: Monash University

Top Papers

  1. 1
    Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
    184 citations · 2020
  2. 2
    How does service robot anthropomorphism affect human co-workers?
    64 citations · 2023
  3. 3
    Service robots or human staff? The role of performance goal orientation in service robot adoption
    41 citations · 2022
  4. 4
    A study on the influence of service robots’ level of anthropomorphism on the willingness of users to follow their recommendations
    37 citations · 2022
  5. 5
    When interacting with a service robot is (not) satisfying: The role of customers’ need for social sharing of emotion
    34 citations · 2023
  6. 6
    Sex Robots: Are We Ready for Them? An Exploration of the Psychological Mechanisms Underlying People’s Receptiveness of Sex Robots
    22 citations · 2022
  7. 7
    What’s Best for Customers: Empathetic Versus Solution-Oriented Service Robots
    12 citations · 2023

Key Collaborators

YTYelena Tsarenko4 shared papersEAElahe Abdi2 shared papersTHTing Hin Ho2 shared papersJMJunzhao Ma2 shared papersAKAlexander Kenwa Seong1 shared papersMLMathieu Lajante1 shared papersIPIryna Pentina1 shared papersRSRahul Sujan1 shared papersLTLeimin Tian1 shared papersJMJames Meads1 shared papersTPTanya Prasad1 shared papersYPYamika Pamarthi1 shared papersLRLiana Rigby1 shared papersTHTingHin Ho1 shared papersGMGeorge Millington-Palmer1 shared papers
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