Dewi Tojib
Papers
7
Total Citations
394
H-Index
7
About
No biography available yet.
Research Focus
Marketing6 · 372 citations
Service (business)6 · 372 citations
Business6 · 372 citations
Service delivery framework2 · 218 citations
Psychology6 · 210 citations
Computer science6 · 210 citations
Service quality2 · 196 citations
Applied psychology5 · 188 citations
Process management1 · 184 citations
Service design1 · 184 citations
Customer advocacy1 · 184 citations
Customer Service Assurance1 · 184 citations
Key Achievements
7
H-Index
7
Papers
394
Total Citations
56
Avg Citations/Paper
🏆 Most Cited Paper
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
184 citations · 2020
📈 Most Prolific Year: 2023 (3 Papers)
🤝 Key Collaborators: 15
🏛 Institutions: Monash University
Top Papers
- 1
- 2How does service robot anthropomorphism affect human co-workers?64 citations · 2023
- 3
- 4
- 5
- 6
- 7
Key Collaborators
YTYelena Tsarenko4 shared papersEAElahe Abdi2 shared papersTHTing Hin Ho2 shared papersJMJunzhao Ma2 shared papersAKAlexander Kenwa Seong1 shared papersMLMathieu Lajante1 shared papersIPIryna Pentina1 shared papersRSRahul Sujan1 shared papersLTLeimin Tian1 shared papersJMJames Meads1 shared papersTPTanya Prasad1 shared papersYPYamika Pamarthi1 shared papersLRLiana Rigby1 shared papersTHTingHin Ho1 shared papersGMGeorge Millington-Palmer1 shared papers
Not generated yet