Yameng Li
Papers
1
Total Citations
36
H-Index
1
About
Yameng Li is a leading scholar at the intersection of service technology, human-robot interaction, and consumer behavior. Her research primarily investigates how customers perceive and accept emerging technologies, with a particular focus on frontline social robots in service settings. In her highly cited 2023 paper, "Customer acceptance of frontline social robots—Human-robot interaction as boundary condition" (36 citations), Li made a pivotal contribution by demonstrating that the quality of human-robot interaction serves as a critical boundary condition for technology acceptance. This work challenges simplistic adoption models, revealing that customer willingness to engage with service robots depends not just on the robot's functionality, but on the nuanced dynamics of the interaction itself. By integrating theories from service management and human-robot interaction, Li has provided actionable insights for firms designing automated service encounters. Her research is widely recognized for bridging the gap between technical robotics development and real-world consumer psychology, offering a framework that helps practitioners anticipate when and why customers embrace or resist robotic assistance. Li’s work continues to shape the future of service automation and customer experience design.
Research Focus
Key Achievements
Top Papers
- 1