Stephanie Q. Liu
Papers
7
Total Citations
458
H-Index
6
About
No biography available yet.
Research Focus
Business7 · 458 citations
Marketing7 · 458 citations
Computer science6 · 452 citations
Service (business)5 · 446 citations
Psychology4 · 301 citations
World Wide Web2 · 276 citations
Political science2 · 212 citations
Literal (mathematical logic)1 · 204 citations
Credibility1 · 204 citations
Context (archaeology)1 · 204 citations
Interactive kiosk1 · 204 citations
Linguistics1 · 204 citations
Key Achievements
6
H-Index
7
Papers
458
Total Citations
65
Avg Citations/Paper
🏆 Most Cited Paper
“How may i help you?” Says a robot: Examining language styles in the service encounter
204 citations · 2019
📈 Most Prolific Year: 2024 (2 Papers)
🤝 Key Collaborators: 15
🏛 Institutions: The Ohio State University
Top Papers
- 1
- 2
- 3
- 4
- 5Gender Stereotyping in Robot Service Failures8 citations · 2024
- 6
- 7How task objectivity shapes customer responses to robot service failure6 citations · 2025
Key Collaborators
HHHuiling Huang3 shared papersJWJochen Wirtz2 shared papersFFFaye Feier Chen2 shared papersKAKhadija Ali Vakeel1 shared papersHKHyunsu Kim1 shared papersKKKevin Kam Fung So1 shared papersASAnna S. Mattila1 shared papersXFXiang Fang1 shared papersNSNicholas Smith1 shared papersJKJay Kandampully1 shared papersRSRoya Sadat Alavipour1 shared papersABAnil Bilgihan1 shared papersYXYuqing Xing1 shared papersCWChunhao Wei1 shared papersSCSungwoo Choi1 shared papers
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