Interactive kiosk

“How may i help you?” Says a robot: Examining language styles in the service encounter

Sungwoo Choi, Stephanie Q. Liu, Anna S. Mattila

Citations: 204 • 2019

Ultimate transformation: How will automation technologies disrupt the travel, tourism and hospitality industries?

Stanislav Ivanov

Citations: 168 • 2019

RoMA

Huaishu Peng, Jimmy Briggs, Chengyao Wang, Kevin Guo, Joseph T. Kider, Stefanie Mueller, Patrick Baudisch, François Guimbretière

Citations: 166 • 2018

Receptionist or information kiosk

Min Kyung Lee, Sara Kiesler, Jodi Forlizzi

Citations: 148 • 2010

Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context?

Alei Fan, Luorong Wu, Anna S. Mattila

Citations: 148 • 2016

Enabling building service robots to guide blind people a participatory design approach

Shiri Azenkot, Catherine Feng, Maya Çakmak

Citations: 98 • 2016

From stopping to shopping: An observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers

Malaika Brengman, Laurens De Gauquier, Kim Willems, Bram Vanderborght

Citations: 87 • 2021

How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?

Taehyee Um, Tae-Kyung Kim, Namho Chung

Citations: 86 • 2020

Spatial augmented reality as a method for a mobile robot to communicate intended movement

Michael D. Coovert, Tiffany Lee, Ivan Shindev, Yu Sun

Citations: 76 • 2014

An approach to multi-modal human–machine interaction for intelligent service robots

Hans-Joachim Böhme, Torsten Wilhelm, J. Key, C. Schauer, Christof Schröter, Horst–Michael Groß, T. Hempel

Citations: 74 • 2003

Spontaneous, short-term interaction with mobile robots

Jamieson Schulte, Charles Rosenberg, Sebastian Thrun

Citations: 68 • 2003

From luxury to necessity: Progress of touchless interaction technology

Muhammad Zahid Iqbal, Abraham G. Campbell

Citations: 65 • 2021

Be More Transparent and Users Will Like You

Jonathan Vitale, Meg Tonkin, Sarita Herse, Suman Ojha, Jesse N. Clark, Mary‐Anne Williams, Xun Wang, William Q. Judge

Citations: 59 • 2018

The Use of Artificial Intelligence Systems in Tourism and Hospitality: The Tourists’ Perspective

Ana Elisa Sousa, Paula Cardoso, Francisco Dias

Citations: 53 • 2024

PERSES-a vision-based interactive mobile shopping assistant

H.-J. Boehme

Citations: 32 • 2002

Bon Appetit! Robot Persuasion for Food Recommendation

Sarita Herse, Jonathan Vitale, Daniel Ebrahimian, Meg Tonkin, Suman Ojha, Sidra Sidra, Benjamin Johnston, Sophie Phillips, Siva Leela Krishna Chand Gudi, Jesse N. Clark, William Q. Judge, Mary‐Anne Williams

Citations: 31 • 2018

Robots with projectors

Jongkyeong Park, Gerard Jounghyun Kim

Citations: 30 • 2009

Design of a Kiosk Type Healthcare Robot System for Older People in Private and Public Places

Ho Seok Ahn, I-Han Kuo, Chandan Datta, Rebecca Stafford, Ngaire Kerse, Kathy Peri, Elizabeth Broadbent, Bruce A. MacDonald

Citations: 27 • 2014

Robotic Platform with Medical Applications in the Smart City Environment

Sorin Dan Grigorescu, Florin-Ciprian Argatu, Sanda Victorinne Paţurcă, C. Cepisca, George Serițan, Felix–Constantin Adochiei, Bogdan–Adrian Enache

Citations: 27 • 2019

Modelling of Pedestrian Movements near an Amenity in Walkways of Public Buildings

Andrew Kwok-Fai Lui, Yin-Hei Chan, Man-Fai Leung

Citations: 22 • 2022