Seong No Yoon

Papers

Total Citations

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About

Seong No Yoon is a leading researcher at the intersection of artificial intelligence, service technology, and healthcare innovation. Her work focuses on understanding the critical success factors for technology-based service encounters, particularly examining how AI and robotic systems can effectively function as service providers in healthcare settings. Her most-cited paper, "Artificial intelligence and robots in healthcare: What are the success factors for technology-based service encounters?" (2018), has garnered 90 citations and established a foundational framework for evaluating the role of technology in patient-facing services. This research has been instrumental in guiding healthcare organizations on how to implement AI-driven solutions that enhance patient experience and operational efficiency. Yoon's contributions are particularly notable for bridging the gap between technological capability and human-centered service design, offering practical insights for both practitioners and scholars. Her work continues to shape discussions on the evolving dynamics of human-machine interaction in critical service sectors, making her a key voice in the ongoing transformation of healthcare delivery through intelligent technologies.