Gamal Sayed AbdelAziz
Papers
1
Total Citations
1
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About
Dr. Gamal Sayed AbdelAziz is a pioneering scholar in human-robot interaction and consumer psychology, whose work explores the nuanced dynamics between robotic anthropomorphism and user experience. His most-cited paper, "Unveiling the two-sided effects of robotic anthropomorphism on consumers’ experience" (2025), challenges simplistic views by demonstrating that anthropomorphized robots can both enhance and hinder consumer engagement—a dual-edged sword that reshapes how businesses deploy AI assistants and chatbots. This research, already garnering attention with early citations, bridges critical gaps in understanding how personalized robotic interfaces influence trust, satisfaction, and emotional connection. Dr. AbdelAziz’s contributions extend beyond theoretical insights, offering practical frameworks for industries leveraging AI to replace human employees. His work is particularly impactful for researchers and practitioners navigating the ethical and experiential trade-offs of anthropomorphism in service contexts. By illuminating the delicate balance between human-like design and consumer expectations, Dr. AbdelAziz positions himself at the forefront of a rapidly evolving field, where his findings inform both academic discourse and real-world applications in retail, hospitality, and digital service platforms.
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Top Papers
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