Papers
2
Total Citations
44
H-Index
2
About
No biography available yet.
Research Focus
Hospitality industry2 · 44 citations
Business2 · 44 citations
Service (business)2 · 44 citations
Tourism2 · 44 citations
Hospitality2 · 44 citations
Marketing2 · 44 citations
Customer service1 · 34 citations
Competition (biology)1 · 34 citations
Service delivery framework1 · 34 citations
Competitive advantage1 · 34 citations
Customer satisfaction1 · 34 citations
Perception1 · 34 citations
Key Achievements
2
H-Index
2
Papers
44
Total Citations
22
Avg Citations/Paper
🏆 Most Cited Paper
Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels
34 citations · 2023
📈 Most Prolific Year: 2023 (2 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: Macau University of Science and Technology
Top Papers
- 1
- 2
Key Collaborators
Not generated yet