Yu-Ju Lo

Papers

Total Citations

127

H-Index

About

Yu-Ju Lo is an emerging researcher specializing in service robotics, human-robot interaction, and service quality management. Their work sits at a compelling intersection of technology, consumer behavior, and emotional psychology, exploring how robotic systems reshape modern service delivery experiences. Lo's most influential contribution, "Emotion and Service Quality of Anthropomorphic Robots" (2022), has garnered 120 citations, demonstrating significant scholarly impact in a remarkably short time. This work investigates how human-like characteristics in robots influence emotional responses and perceptions of service quality — a critical question as hospitality, retail, and healthcare industries rapidly adopt robotic solutions. Their earlier work, "Impacts of Service Robots on Service Quality" (2019), laid important groundwork by examining the transition from traditional, task-limited robots toward more diversified, AI-driven humanized machines entering real-world service environments. Together, these publications reflect Lo's sustained commitment to understanding how anthropomorphic design and artificial intelligence affect customer experiences. As service robots become increasingly prevalent across global industries, Lo's research offers valuable frameworks for businesses and designers seeking to optimize human-robot service interactions. Their growing citation record signals rising influence within this fast-evolving interdisciplinary field.