Silvana Trimi

Papers

Total Citations

300

H-Index

About

Silvana Trimi is a prominent researcher whose work sits at the fascinating intersection of artificial intelligence, robotics, and service management. Her scholarship has made significant contributions to our understanding of how robotic technologies are reshaping modern service environments, particularly examining the ways in which autonomous and anthropomorphic robots influence customer experiences and organizational outcomes. Trimi's most celebrated work, "Impacts of service robots on service quality" (2020), has garnered an impressive 180 citations, establishing her as a leading voice in the emerging field of robot-mediated service delivery. This foundational study helped define how scholars and practitioners think about machine-driven customer interactions. Building on this momentum, her 2022 paper "Emotion and service quality of anthropomorphic robots" accumulated 120 citations, pushing the conversation further by exploring the nuanced emotional dimensions of human-robot engagement — a critically underexplored area as humanoid robots become increasingly prevalent in hospitality, retail, and healthcare settings. Together, these contributions reflect Trimi's ability to anticipate and rigorously investigate technological shifts before they enter mainstream discourse, making her research essential reading for anyone studying digital transformation, service innovation, or the future of human-machine interaction.