Matteo Carisi

Papers

Total Citations

H-Index

About

Matteo Carisi is a researcher whose work sits at the intersection of artificial intelligence, natural language processing, and user experience design. His most cited paper, "Design and implementation of an airport chatbot" (2019, 21 citations), exemplifies his focus on practical, human-centered AI systems. In this work, Carisi addresses the growing demand for seamless customer care in the digital age, demonstrating how advances in natural language understanding can be harnessed to create intelligent, conversational agents that operate in high-stakes, real-world environments like airports. His contributions go beyond theoretical frameworks, offering a concrete blueprint for deploying chatbots that deliver pervasive, uninterrupted, and friendly service to always-connected consumers. By bridging the gap between cutting-edge NLU technology and tangible user needs, Carisi has helped shape the conversation around how AI can enhance everyday experiences. His research is particularly relevant for students and practitioners interested in the applied side of conversational AI, showing how thoughtful design and implementation can transform customer service in complex, fast-paced settings.