Chatbot

Adoption of AI-based chatbots for hospitality and tourism

Rajasshrie Pillai, Brijesh Sivathanu

Citations: 884 • 2020

Chatbots, Humbots, and the Quest for Artificial General Intelligence

Jonathan Grudin, Richard Jacques

Citations: 259 • 2019

The most human bot: Female gendering increases humanness perceptions of bots and acceptance of AI

Sylvie Borau, Tobias Otterbring, Sandra Laporte, Samuel Fosso Wamba

Citations: 245 • 2021

Artificial Intelligence and Chatbots in Psychiatry

Kay T. Pham, Amir Nabizadeh, Salih Selek

Citations: 239 • 2022

Customer-robot interactions: Understanding customer experience with service robots

Dan Huang, Qiurong Chen, Jia-Hui Huang, Shaojun Kong, Zhiyong Li

Citations: 235 • 2021

Chatbot-based heathcare service with a knowledge base for cloud computing

Kyungyong Chung, Roy C. Park

Citations: 173 • 2018

Your robot therapist is not your therapist: understanding the role of AI-powered mental health chatbots

Zoha Khawaja, Jean‐Christophe Bélisle‐Pipon

Citations: 157 • 2023

Future English Learning: Chatbots and Artificial Intelligence

Yoonjung Cha

Citations: 147 • 2019

A Tool for Introducing Computer Science with Automatic Formative Assessment

Luciana Benotti, María Cecilia Martínez, Fernando Schapachnik

Citations: 138 • 2017

Conversational AI: Dialogue Systems, Conversational Agents, and Chatbots

Michael McTear

Citations: 136 • 2020

Investigating student acceptance of an academic advising chatbot in higher education institutions

Ghazala Bilquise, Samar Ibrahim, Sa’ed M. Salhieh

Citations: 135 • 2023

Learning Analytics for Investigating the Mind Map-Guided AI Chatbot Approach in an EFL Flipped Speaking Classroom

Chi-Jen Lin, Husni Mubarok

Citations: 125 • 2021

Bots vs. humans: how schema congruity, contingency-based interactivity, and sympathy influence consumer perceptions and patronage intentions

Chen Lou, Hyunjin Kang, Caleb H. Tse

Citations: 112 • 2021

Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots

Xinyu Xing, Meng­meng Song, Yucong Duan, Jian Mou

Citations: 108 • 2022

Toward the implementation of a topic specific dialogue based natural language chatbot as an undergraduate advisor

Supratip Ghose, Jagat Joyti Barua

Citations: 101 • 2013

Modern Chatbot Systems: A Technical Review

Abbas Saliimi Lokman, Mohamed Ariff Ameedeen

Citations: 100 • 2018

Neural personalized response generation as domain adaptation

Weinan Zhang, Qingfu Zhu, Yifa Wang, Yanyan Zhao, Ting Liu

Citations: 92 • 2018

An Educational Chatbot for Answering Queries

Sharob Sinha, Shyanka Basak, Yajushi Dey, Anupam Mondal

Citations: 92 • 2019

How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?

Taehyee Um, Tae-Kyung Kim, Namho Chung

Citations: 86 • 2020

An Intelligent Chatbot System Based on Entity Extraction Using RASA NLU and Neural Network

Anran Jiao

Citations: 82 • 2020