Ching Wen Lin

Papers

Total Citations

168

H-Index

About

Ching Wen Lin is a pioneering researcher at the intersection of hospitality technology and consumer behavior, with a particular focus on the integration of robotics and automation within the food service industry. Lin's most influential work centers on developing and applying the Technology Acceptance Model (TAM) to understand how customers perceive and respond to service robots in restaurant environments. This research addresses critical dimensions including consumer trust, interactivity, and output quality — factors that shape whether diners embrace or resist robotic service innovations. Lin's 2018 study on restaurant service robots has garnered an impressive 136 citations, establishing it as a foundational reference for scholars and industry professionals navigating the rapidly evolving landscape of hospitality automation. The research speaks to timely and practical challenges facing the food service sector, including persistent human resource shortages, high staff turnover, and the steep costs of employee training — all areas where robotic solutions offer compelling alternatives. Through rigorous empirical investigation, Lin has contributed meaningfully to our understanding of how emerging technologies are reshaping the culinary experience, making this body of work essential reading for hospitality management students, technology researchers, and restaurateurs preparing for a robot-assisted future.