A - Suganthi

Vellore Institute of Technology University

Papers

Total Citations

H-Index

About

A. Suganthi is a researcher at the forefront of artificial intelligence applications in the hospitality industry, with a particular focus on understanding the emotional dynamics between customers and service robots. Her most-cited work, "Understanding the Customers’ Emotions and Experience of Robot-assisted Services in Luxury Hotels and Its Influence on Revisit Intention" (2024), represents a significant contribution to the emerging field of robotic hospitality. In this study, Suganthi collected data from 390 respondents to examine how guests' emotional responses to robot-assisted services influence their likelihood of returning to luxury hotels. Her research bridges the gap between technological innovation and human experience, providing crucial insights for hoteliers seeking to integrate AI while maintaining guest satisfaction. With 2 citations already in a short time, her work is gaining traction among scholars exploring the intersection of service robotics and consumer psychology. Suganthi's findings are particularly valuable for hospitality professionals and researchers interested in designing emotionally intelligent robotic systems that enhance, rather than detract from, the luxury hotel experience.