Human-Centered Design in Human-Robot Interaction Evaluating User Experience and Usability

Abstract

Social robotics is a fledgling field with a lot of potential. For several decades, it was a concept defined by research and theoretical approaches. Robots have gradually found their way into various aspects of our society as scientific and technological breakthroughs have allowed them to do, and they are now ready to leave the industry and enter our daily lives. In this regard, user experience is critical to ensuring an effortless and natural connection between robots and people. This study concentrated on the user interface approach in terms of a robot's embodiment, focusing on its motions, gestures, and dialogues. The goal was to examine how robotic platforms and people interact, as well as what differences should be considered while building robot activities. To accomplish this goal, a quantitative and qualitative investigation based on actual conversations between many human beings and the artificially intelligent platform was done. The information was acquired by capturing each interaction and having every participant fill out a questionnaire. The findings revealed that participants enjoyed communicating with a robot and considered it engaging, which resulted in increased trust and pleasure. However, the robot's response delays and faults created dissatisfaction and disconnection. The study discovered that adding embodiment into the robot's design increased its user experience and that the robot's personality and conduct were important elements. It was established that robotic platforms, as well as their look, movements, and mode of communication, had a significant impact on user perception and interaction.