Robo-Advisors and Investors: Enhancing Human-Robot Interaction Through Information Design

Abstract

Automation is everywhere. Robots can become lawyers and nurses – as well as investment advisors. Investment advisors have a pedagogic role in making sure that investors can under-stand where they are putting their money. Human-to-human interaction, discussions between investors and advisors, often help to enlighten the features of the products better than just reading mandatory prospectuses lying on a couch at home. In robo-advising there are usually no discussions supplementing the written information. That is why information design and investor-friendly information will step into the footlights. In this paper, we explore the ways in which information design can be utilized in robo-advising.