Robotic Process Automation to Improve Education's Administration Process: Case of Students' Internship Reporting

Abstract

Technology has impacted various industries and sectors; education is no exception. The use of technology in education facilitates the educational process, both for class engagement and the administration process. The excellence process in educational institutions not only leads to student and teacher satisfaction but also improves the reputation of the institution in the eye of academic assessors and the public. One of the technologies which are currently applied in this industry 4.0 era is robotic process automation (RPA). RPA helps the organization streamline the business process by replacing manual effort that has low value-added, with a program that can increase effectiveness and efficiency. This paper explains the analysis and implementation of RPA in one private university. The automation is developed to automate the checking and recapitulation of students' registration and final report status in the internship process. After the implementation, the time used to perform the activities was reduced by 99.9%. Besides that, the cost associated with completing the job also could reduce by 67% in 5 years. The development of automation could help the internship department to be more productive and focus on the activity that has more value-added, such as answering and analyzing any problem that arises in the processes.