Reasons People Want Explanations After Unrecoverable Pre-Handover Failures

Abstract

Most research on human-robot handovers focuses on the development of comfortable and efficient HRI; few have studied handover failures. If a failure occurs in the beginning of the interaction, it prevents the whole handover process and destroys trust. Here we analyze the underlying reasons why people want explanations in a handover scenario where a robot cannot possess the object. Results suggest that participants set expectations on their request and that a robot should provide explanations rather than non-verbal cues after failing. Participants also expect that their handover request can be done by a robot, and, if not, would like to be able to fix the robot or change the request based on the provided explanations.