Emotional labor
相关论文数: 17
顶级研究者
最高引用论文
Analysis of robot hotel: Reconstruction of works with robots
Hirotaka Ōsawa, Arisa Ema, Hiromitsu Hattori, Naonori Akiya, Nobotsugu Kanzaki, Akinori Kubo, T. Kõyama, Ryutaro Ichise
引用数: 69 • 2017
Artificial Emotions and Love and Sex Doll Service Workers
Russell W. Belk
引用数: 60 • 2022
Emotional communication by service robots: a research agenda
Marc Becker, Emir Efendić, Gaby Odekerken‐Schröder
引用数: 49 • 2022
Robot service failure: the double-edged sword effect of emotional labor in service recovery
Yunxia Shi, Rumeng Zhang, Chunhao Ma, Lijie Wang
引用数: 37 • 2022
Paying for robotic errors: exploring the relationship between robot service failure stressors, emotional labor and recovery work engagement
Xin Liu, Lu Zhang, Michael S. Lin, Guangmei Jia
引用数: 30 • 2025
Service robots for affective labor: a sociology of labor perspective
Anna Dobrosovestnova, Glenda Hannibal, Tim Reinboth
引用数: 27 • 2021
‘Once more, with feeling,’ said the robot: AI, the end of work and the rise of emotional economies
Roger Patulny, Nataša Lazarević, Vern Smith
引用数: 19 • 2020
The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours
Shin Ying Lee, Yuhanis Abdul Aziz, Samsinar Sidin, Rosli Saleh
引用数: 6 • 2014
Emotional Labor and the Problem of Exploitation in Roboticized Care Practices: Enriching the Framework of Care Centred Value Sensitive Design
Belén Liedo, Janna van Grunsven, Lavinia Marin
引用数: 5 • 2024
-ISSN: 2289-1528 https://doi.org/10.17576/JKMJC-2019-3502-23 Doing Emotional Labour in the Fourth Industrial Revolution (4IR): Is Religious Television a Humanised Workplace?
引用数: 4 • 2019
Doing emotional labour in the fourth industrial revolution (4IR): is religious television a humanised workplace?
Nur Kareelawati Abd Karim
引用数: 3 • 2019
Emotional (Tech) Support: Sexualised Care Work and Robotic Sexualities
Constanze Erhard
引用数: 2 • 2022
Effect of emotional labor on customer satisfaction: The study of multiple moderators in hospitality industry of Pakistan
Kamran Ghaffar, Mubbasher Munir, Osama Aziz, Noman Arshed
引用数: 2 • 2022
A Study on Emotional Influence of Shapes of Care-Worker Support Robot
Shiori Suzuki, Yutaka MIYAJI, Ken Tomiyama
引用数: 2 • 2003
The Automated Heart: Digital Domesticity and Emotional Labour Saving
Helen Hester
引用数: 1 • 2024
Robot Animals and the Emotional Labor of Caregivers
Marcus Persson, Clara Iversen, David Redmalm
引用数: 1 • 2025
Robot dilemmas: Deception and digital emotional labor in dementia care work
David Redmalm, Clara Iversen, Marcus Persson, Elin Thunman
引用数: 1 • 2025