A Knowledge-Driven Framework for AI-Augmented Business Process Management Systems: Bridging Explainability and Agile Knowledge Sharing

摘要

Background: The integration of Artificial Intelligence (AI) into Business Process Management Systems (BPMSs) has led to the emergence of AI-Augmented Business Process Management Systems (ABPMSs). These systems offer dynamic adaptation, real-time process optimization, and enhanced knowledge management capabilities. However, key challenges remain, particularly regarding explainability, user engagement, and behavioral integration. Methods: This study presents a novel framework that synergistically integrates the Socialization, Externalization, Combination, and Internalization knowledge model (SECI), Agile methods (specifically Scrum), and cutting-edge AI technologies, including explainable AI (XAI), process mining, and Robotic Process Automation (RPA). The framework enables the formalization, verification, and sharing of knowledge via a well-organized, user-friendly software platform and collaborative practices, especially Communities of Practice (CoPs). Results: The framework emphasizes situation-aware explainability, modular adoption, and continuous improvement to ensure effective human–AI collaboration. It provides theoretical and practical mechanisms for aligning AI capabilities with organizational knowledge management. Conclusions: The proposed framework facilitates the transition from traditional BPMSs to more sophisticated ABPMSs by leveraging structured methodologies and technologies. The approach enhances knowledge exchange and process evolution, supported by detailed modeling using BPMN 2.0.