Analysing the Impact of Robot, Artificial Intelligence, and Service Automation Awareness, Technostress and Technology Anxiety on Employees’s Job Performance in The Foodservice Industry

摘要

The service industry has undergone a significant transformation due to the development and use of technology in daily operations. The use of technology in the food and beverage industry not only adds value but also allows businesses to accommodate the changing demands and tastes of their customers. However, the usage of technologies has negative consequences, such as technostress and anxiety associated with their use. With the growing impact of technology, there has been a surge in studies examining its effects on employee performance. This research aims to investigate the impact of technology, Robot, Artificial Intelligence, and Service Automation (RAISA) awareness, technostress, and technology anxiety on employee’s job performance. The present study employed a quantitative methodology. Questionnaires are distributed to all study participants as a means of collecting data. The study focuses on fast-food restaurant employees in the Jakarta area. Using the snowball sampling technique, the researchers utilize their personal connections with fast-food restaurant employees and ask them to share the questionnaire with their work colleagues. In total, there were 147 respondents who successfully completed the survey. The findings of the study found that RAISA awareness positively influences technostress, technology anxiety, and the job performance of service employees in a fast-food restaurant. In contrast, the study found that technology anxiety negatively influences the job performance of service employees in a fast-food restaurant. Likewise, it also suggests that technostress negatively influences the job performance of service employees in a fast-food restaurant. The findings of this study are expected to contribute to the literature of adoption of smart technology and its impact on employees’ job performance.