Woo Gon Kim

Papers

Total Citations

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About

Dr. Woo Gon Kim is a leading scholar in tourism and hospitality management, with a research focus on service innovation, robotic technology adoption, and customer experience in the cruise industry. His most-cited work, "A magical cruise journey: service robots for entertainment on board" (2025), explores how perceived enjoyment of robotic services shapes customer disconfirmation and satisfaction, contributing to the growing field of human-robot interaction in tourism. Although early in its citation trajectory, this paper underscores Dr. Kim’s forward-looking approach to integrating emerging technologies into service settings. His broader contributions include advancing understanding of service quality, consumer behavior, and experiential marketing in hospitality contexts. With a career marked by numerous publications in top-tier journals, Dr. Kim has influenced both academic discourse and industry practices, particularly in enhancing guest experiences through innovative service delivery. His work continues to inspire students and researchers interested in the intersection of technology, entertainment, and tourism, making him a pivotal figure in shaping the future of smart hospitality.