Vikas Rana

Papers

Total Citations

H-Index

About

Vikas Rana is a forward-thinking researcher at the intersection of technology and service management, with a primary focus on the hospitality industry. His work critically examines how emerging technologies—particularly automation and robotics—are reshaping hotel operations and guest experiences. In his most-cited paper, "Exploring the Impact of Emerging Technologies on the Hospitality Industry" (2024), Rana provides a balanced analysis of how robotic systems and automated processes are transforming service delivery, from room service to housekeeping. He highlights significant gains in operational efficiency and client satisfaction while also addressing the potential drawbacks of reduced human interaction. Though early in its citation trajectory, this work has already garnered attention for its timely and nuanced perspective on sustainability and technological integration. Rana’s research is essential reading for hospitality professionals and technologists seeking to understand the dual-edged nature of innovation in service sectors. His contributions offer a roadmap for leveraging automation to enhance both business performance and customer well-being, marking him as a rising voice in the study of tech-driven service transformation.