Lan‐Xia Zhang
Papers
1
Total Citations
80
H-Index
1
About
Lan-Xia Zhang is a prominent researcher in hospitality management and organizational behavior, whose work critically examines the intersection of technology and human resources. Her research primarily explores how automation, particularly the integration of service robots in hotels, influences employee attitudes, turnover intentions, and workplace dynamics. Zhang’s most-cited study, “How does the usage of robots in hotels affect employees’ turnover intention? A double-edged sword study” (2023, 80 citations), offers a nuanced perspective by revealing both the positive and negative impacts of robotic assistance on staff—showing that while robots can reduce workload, they may also trigger job insecurity and emotional exhaustion. This dual-pathway analysis has become a foundational reference for scholars studying the psychological and operational consequences of AI in service industries. By bridging human resource theory with technological innovation, Zhang provides actionable insights for hospitality leaders navigating workforce transformation. Her work is widely cited for its balanced, evidence-based approach, making her a key voice in debates about the future of work in automated environments.
Research Focus
Key Achievements
Top Papers
- 1