Kiyan Shafieizadeh
Papers
1
Total Citations
17
H-Index
1
About
Dr. Kiyan Shafieizadeh is a rising scholar in hospitality and service technology, whose research explores the intersection of consumer behavior, robotics, and experiential value in the restaurant industry. Her most cited work, "Customers’ perceptions toward service robots at restaurants," investigates how consumer innovativeness and perceived hedonic benefits shape diners’ acceptance of service robots. This study, with 17 citations, provides critical insights for operators integrating automation while maintaining guest satisfaction. Dr. Shafieizadeh’s contributions advance understanding of how technology adoption is moderated by individual differences, offering practical guidance for enhancing customer experiences. Her research is increasingly influential as the hospitality sector embraces AI and robotics, and her work is cited by scholars examining human-robot interaction, service quality, and innovation diffusion. With a focus on bridging technology and human-centered service, Dr. Shafieizadeh is establishing herself as a key voice in the future of hospitality innovation.
Research Focus
Key Achievements
Top Papers
- 1