Ishani Sharma

Papers

Total Citations

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About

Ishani Sharma is a pioneering researcher at the intersection of artificial intelligence and the hospitality, tourism, and travel industries. Her work focuses on how cutting-edge technologies—including robotics, AI, and service automation (RAISA)—are reshaping customer experiences and operational efficiency. In her highly cited 2024 chapter, *Revolutionizing Creative Tourism* (11 citations), Sharma provides a comprehensive review of AI literature in hospitality and tourism (HAT), identifying key themes, benefits, and drawbacks while charting a roadmap for future research. She further expands this inquiry in *Innovating for Tomorrow* (5 citations), delivering an intensive analysis of how RAISA technologies are breaking new ground across travel and hospitality disciplines. Together, these contributions establish Sharma as a leading voice on the ethical and practical integration of automation in service sectors. Her work is essential reading for students and researchers exploring how AI can enhance—rather than replace—human-centered tourism, offering both a critical assessment of current trends and a visionary outlook for tomorrow’s smart hospitality ecosystems.