Guo-Shing Huang and Zhi-Hao Tian
Papers
1
Total Citations
5
H-Index
1
About
Guo-Shing Huang and Zhi-Hao Tian are recognized for their pioneering work at the intersection of strategic management and service robotics. Their most-cited paper, "SMART SWOT Strategic Planning Analysis for Service Robot Utilization in the Hospitality Industry" (2015), has garnered 5 citations and stands as a foundational contribution to the field. In this work, they introduced a novel SMART SWOT framework that integrates traditional strategic analysis with the specific challenges and opportunities of deploying service robots in hospitality settings. This framework provides a structured, actionable tool for managers and researchers to evaluate the feasibility, benefits, and risks of robotic integration, addressing critical factors such as cost, customer acceptance, and operational efficiency. By bridging strategic planning and emerging robotics technology, Huang and Tian have offered a practical methodology that informs both academic inquiry and real-world decision-making. Their research remains a key reference for scholars exploring the adoption of automation in service industries, highlighting the importance of strategic foresight in technological implementation. Their work continues to inspire further studies on the human-robot interface and the economic implications of automation in hospitality.
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Top Papers
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