Daniel Belanche

About

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Research Focus

Key Achievements

Top Papers

1. 1
   Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers

   775 citations · 2019
2. 2
   Service robot implementation: a theoretical framework and research agenda

   652 citations · 2019
3. 3
   Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model

   348 citations · 2021
4. 4
   Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success

   292 citations · 2020
5. 5
   Frontline robots in tourism and hospitality: service enhancement or cost reduction?

   285 citations · 2020
6. 6
   Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory

   181 citations · 2021
7. 7
   How Smart Should a Service Robot Be?

   151 citations · 2022
8. 8
   Automated social presence in AI: Avoiding consumer psychological tensions to improve service value

   90 citations · 2024
9. 9
   Customer’s Acceptance of Humanoid Robots in Services: The Moderating Role of Risk Aversion

   37 citations · 2019

Key Collaborators