Colin Lindsay

Papers

Total Citations

H-Index

About

Colin Lindsay’s research sits at the intersection of employment relations, public service work, and technological change, with a particular focus on job quality. His work critically examines how organizational redesign and new technologies—especially automation and robotics—reshape the experiences of employees in public health services. Lindsay’s most-cited paper (53 citations) explores how “Lean” management principles and robotics deployment in the UK’s National Health Service affected pharmacy staff, revealing tensions between efficiency goals and worker well-being. A second highly cited study (45 citations) investigates employer choice as a key driver of job quality, arguing that despite market and institutional constraints, employers retain significant agency in shaping working conditions. Through case studies of hospital service redesign, Lindsay demonstrates how managerial decisions can either erode or enhance job quality. His contributions are notable for bridging critical labor process theory with practical policy concerns, offering insights relevant to scholars of work, employment, and public administration. By foregrounding employee experiences and employer agency, Lindsay’s research provides a nuanced understanding of how technological and organizational change impacts frontline workers in essential public services.