Ben Haobin Ye
Papers
1
Total Citations
759
H-Index
1
About
Ben Haobin Ye is a leading scholar in hospitality and tourism management, whose research explores the intersection of technology, employee behavior, and organizational dynamics. His most-cited work, a 2019 study on hotel employees’ awareness of artificial intelligence and robotics, has garnered over 750 citations, revealing how perceived threats from automation shape turnover intentions. Ye’s key contributions lie in understanding how psychological factors—such as perceived organizational support and competitive climate—moderate the impact of technological disruption on the workforce. His research provides critical insights for managers navigating the adoption of AI in service industries, balancing efficiency with employee well-being. Beyond this landmark paper, Ye has published extensively on consumer behavior, service innovation, and sustainable tourism, earning recognition as a thought leader in hospitality technology. His work is widely cited by scholars and practitioners alike, reflecting its practical relevance in an era of rapid digital transformation. Ye’s ability to bridge theoretical frameworks with real-world challenges makes his research essential reading for students and professionals seeking to understand the human side of technological change in hospitality.
Research Focus
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Top Papers
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