Southwestern University of Finance and Economics

About

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Research Focus

Key Achievements

Top Papers

1. 1
   Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services

   368 citations · 2019
2. 2
   Anthropomorphism and customers’ willingness to use artificial intelligence service agents

   225 citations · 2021
3. 3
   Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

   176 citations · 2021
4. 4
   The impact of artificial intelligence on firms’ energy and resource efficiency: Empirical evidence from China

   167 citations · 2023
5. 5
   Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting

   159 citations · 2022
6. 6
   Untangling Searchable and Experiential Quality Responses to Counterfeits

   119 citations · 2016
7. 7
   The rise of chatbots: The effect of using chatbot agents on consumers' responses to request rejection

   73 citations · 2022
8. 8
   Intention Understanding in Human–Robot Interaction Based on Visual-NLP Semantics

   42 citations · 2021
9. 9
   Robot adoption and employment adjustment: Firm-level evidence from China

   42 citations · 2024
10. 10
    The effect of anthropomorphic competence-warmth congruence of service robots on recommendation intention

    38 citations · 2023

Faculty & Researchers

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