Originality

Effects of COVID-19 on hotel marketing and management: a perspective article

Yangyang Jiang, Jun Wen

Citations: 836 • 2020

Customer experience challenges: bringing together digital, physical and social realms

Ruth N. Bolton, Janet R. McColl‐Kennedy, Lilliemay Cheung, Andrew S. Gallan, Chiara Orsingher, Lars Witell, Mohamed Zaki

Citations: 814 • 2018

Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers

Daniel Belanche, Luis V. Casaló, Carlos Flavián

Citations: 775 • 2019

Industry 4.0, global value chains and international business

Roger Strange, Antonella Zucchella

Citations: 609 • 2017

Exploring customer experiences with robotics in hospitality

Vincent Wing Sun Tung, Norman Au

Citations: 463 • 2018

The potential for tourism and hospitality experience research in human-robot interactions

Vincent Wing Sun Tung, Rob Law

Citations: 390 • 2017

Service robots: value co-creation and co-destruction in elderly care networks

Martina Čaić, Gaby Odekerken‐Schröder, Dominik Mahr

Citations: 362 • 2018

Frontline Service Technology infusion: conceptual archetypes and future research directions

Arne De Keyser, Sarah Köcher, Linda Alkire, Cédric Verbeeck, Jay Kandampully

Citations: 362 • 2019

Impact of AI and robotics in the tourism sector: a critical insight

Samala Nagaraj, Bharath Shashanka Katkam, Raja Shekhar Bellamkonda, Raul V. Rodriguez

Citations: 355 • 2020

Beware hospitality industry: the robots are coming

John T. Bowen, Cristian Morosan

Citations: 295 • 2018

Human-like communication in conversational agents: a literature review and research agenda

Michelle M. E. van Pinxteren, Mark Pluymaekers, Jos Lemmink

Citations: 261 • 2020

Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors

Seong Soo

Citations: 248 • 2020

Robot with humanoid hands cooks food better?

Dong Zhu, Ya Ping Chang

Citations: 227 • 2020

Value of social robots in services: social cognition perspective

Martina Čaić, Dominik Mahr, Gaby Oderkerken-Schröder

Citations: 217 • 2019

Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry

Glenn McCartney, Andrew McCartney

Citations: 211 • 2020

The enabling technologies of industry 4.0: examining the seeds of the fourth industrial revolution

Arianna Martinelli, Andrea Mina, Massimo Moggi

Citations: 207 • 2020

Intelligent libraries: a review on expert systems, artificial intelligence, and robot

Asefeh Asemi, Andrea Kő, Mohsen Nowkarizi

Citations: 203 • 2020

The digital skills divide: evidence from the European tourism industry

Sheena Carlisle, Stanislav Ivanov, Corné Dijkmans

Citations: 200 • 2021

Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda

Loveleen Gaur, Anam Afaq, Gurmeet Singh, Yogesh K. Dwivedi

Citations: 196 • 2021

Machine learning of robots in tourism and hospitality: interactive technology acceptance model (iTAM) – cutting edge

Hanyoung Go, Myung‐Hwa Kang, SeungBeum Suh

Citations: 192 • 2020