Customer care
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Top Researchers
Top Cited Papers
I’m Not a Chatbot: An Empirical Investigation of Humanized Profiles of Social Media Customer Service Representatives
Huai-Tzu Cheng, Yang Pan
Citations: 3 • 2021
Related papers: 1
I’m Not a Chatbot: An Empirical Investigation of Humanized Profiles of Social Media Customer Service Representatives
Huai-Tzu Cheng, Yang Pan
Citations: 3 • 2021