Sree Devi K K

Papers

Total Citations

H-Index

About

Sree Devi K K is a leading voice in the digital transformation of the Business Process Management (BPM) industry, with a focused research portfolio that dissects the critical interplay between human expertise and emerging technologies. Her work is particularly distinguished by its holistic approach, examining the “People & Process” and “Technology” dimensions of automation as two inseparable pillars of modern BPM. In her highly cited 2019 paper on the people and process side—garnering 16 citations—she explores how the industry is evolving from cost-optimization models to knowledge-based services at the cusp of digital change. Complementing this, her 2019 study on technology dimensions (13 citations) traces the impact of the internet revolution and global workforce strategies, providing a roadmap for how continual improvement and automation can be strategically integrated. By bridging operational strategy with technological implementation, Sree Devi K K has established herself as a key researcher for anyone seeking to understand the human-centric challenges and technical opportunities driving the next wave of BPM innovation.