Mr. Sumit Mishra

Papers

Total Citations

H-Index

About

Mr. Sumit Mishra is a leading voice in the digital transformation of the Business Process Management (BPM) industry, with his research forming a critical bridge between operational strategy and technological implementation. His work is distinguished by a holistic, three-dimensional framework that dissects the automation of global service delivery. In his highly cited 2019 paper, "People & Process Dimensions of Automation in Business Process Management Industry" (16 citations), Mishra explores the human and operational shifts required for successful digital adoption. He complements this with his equally influential work, "Technology Dimensions of Automation in Business Process Management Industry" (13 citations), where he analyzes how the internet revolution and global workforce strategies have fundamentally reshaped outsourcing. Together, these contributions provide a comprehensive roadmap for organizations navigating the transition from cost-optimized, knowledge-based services to intelligent, automated operations. Mishra’s research is essential reading for students and practitioners seeking to understand not just the tools of automation, but the strategic and cultural changes that drive sustainable innovation in the modern BPM landscape.