Shengliang Zhang

University of Science and Technology of China

Papers

4

Total Citations

146

H-Index

4

About

No biography available yet.

Research Focus

Computer science4 · 146 citations
Business4 · 146 citations
Service (business)4 · 146 citations
Marketing4 · 146 citations
Context (archaeology)3 · 103 citations
Service quality3 · 103 citations
Quality (philosophy)2 · 85 citations
Service design2 · 85 citations
Service delivery framework2 · 85 citations
Geography2 · 85 citations
Empathy1 · 76 citations
Knowledge management1 · 76 citations

Key Achievements

4
H-Index
4
Papers
146
Total Citations
37
Avg Citations/Paper
🏆 Most Cited Paper
The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute
76 citations · 2022
📈 Most Prolific Year: 2022 (4 Papers)
🤝 Key Collaborators: 6
🏛 Institutions: University of Science and Technology of China

Top Papers

  1. 1
    The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute
    76 citations · 2022
  2. 2
    Service robots’ anthropomorphism: dimensions, factors and internal relationships
    43 citations · 2022
  3. 3
    The effects of appearance personification of service robots on customer decision-making in the product recommendation context
    18 citations · 2022
  4. 4
    Understanding Impacts of Service Robots with the Revised Gap Model
    9 citations · 2022

Key Collaborators

XLXiaodong Li4 shared papersARAi Ren4 shared papersCHChaoying Huang1 shared papersXLXinfeng Lin1 shared papersGTGuanyu Tang1 shared papersZHZhenran Hu1 shared papers
Not generated yet