Shengliang Zhang
Papers
4
Total Citations
146
H-Index
4
About
No biography available yet.
Research Focus
Computer science4 · 146 citations
Business4 · 146 citations
Service (business)4 · 146 citations
Marketing4 · 146 citations
Context (archaeology)3 · 103 citations
Service quality3 · 103 citations
Quality (philosophy)2 · 85 citations
Service design2 · 85 citations
Service delivery framework2 · 85 citations
Geography2 · 85 citations
Empathy1 · 76 citations
Knowledge management1 · 76 citations
Key Achievements
4
H-Index
4
Papers
146
Total Citations
37
Avg Citations/Paper
🏆 Most Cited Paper
The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute
76 citations · 2022
📈 Most Prolific Year: 2022 (4 Papers)
🤝 Key Collaborators: 6
🏛 Institutions: University of Science and Technology of China
Top Papers
- 1
- 2
- 3
- 4Understanding Impacts of Service Robots with the Revised Gap Model9 citations · 2022
Key Collaborators
Not generated yet