Oskar Ong

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About

Oskar Ong is a researcher at the intersection of human-robot interaction and ethical AI, with a primary focus on how voice design influences user trust and decision-making. His most-cited work, "Influence of Robots’ Voice Naturalness on Trust and Compliance" (2024, 12 citations), addresses a critical safety concern: as text-to-speech systems produce voices nearly indistinguishable from human speech, robots may inadvertently foster over-reliance and compliance, even when their actions are flawed. Ong’s research demonstrates that while natural voices can enhance trust, they also risk undermining user vigilance—a finding with profound implications for deploying robots in healthcare, service, and public safety. By highlighting the ethical trade-offs of anthropomorphic design, Ong contributes to the growing field of transparent and responsible robotics. His work is essential reading for students and engineers developing autonomous systems, urging a careful balance between user experience and safety. As voice technology advances, Ong’s insights will remain pivotal in shaping how we design robots that earn trust without exploiting it.