Milla Ratia

Papers

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About

Milla Ratia is a researcher whose work sits at the intersection of healthcare management, digitalization, and intelligent automation. Her scholarship focuses on how organizations — particularly in the healthcare sector — can leverage emerging technologies to streamline operational and administrative processes, improve efficiency, and create measurable value. Ratia's most influential contribution, "Robotic Process Automation - Creating Value by Digitalizing Work in the Private Healthcare?" (2018), has accumulated 65 citations and established her as an early voice in exploring how Robotic Process Automation (RPA) can be meaningfully applied within healthcare settings. This work helped bridge a critical gap between general automation discourse and the specific operational realities of healthcare organizations. Her more recent multi-case study (2025) extends this trajectory, examining the evolution from manual workflows to intelligent automation solutions, reflecting her sustained commitment to understanding how low-code technologies like RPA and Intelligent Automation (IA) mature in practice. Ratia's research is particularly valuable for practitioners and scholars seeking evidence-based insights into digital transformation in healthcare. Her longitudinal engagement with this field — spanning nearly a decade — positions her as a thoughtful, dedicated contributor to understanding how automation reshapes healthcare operations from the ground up.