Mengyu Mao
Papers
2
Total Citations
180
H-Index
2
About
Mengyu Mao is a leading researcher in hospitality technology and organizational behavior, with a focus on the human implications of automation. Her work critically examines the double-edged effects of robot integration in hotels, exploring how human-robot collaboration reshapes employee well-being, job security, and career trajectories. In her highly cited 2023 study (100 citations), Mao revealed that work autonomy in human-robot collaboration can paradoxically both empower and threaten hotel staff, depending on person-job fit and perceived job insecurity. Her subsequent research (80 citations) demonstrated that robot usage can simultaneously reduce turnover intention through task efficiency while increasing it through heightened anxiety about job displacement. Mao’s contributions are pivotal for understanding how to design sustainable automation strategies that protect employee health and retention. Her nuanced findings have been widely adopted by hospitality managers and technology designers seeking to balance operational gains with workforce stability. By centering the employee experience in the robotics debate, Mao has established herself as a vital voice in the future of service work.
Research Focus
Key Achievements
Top Papers
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