Huai-Tzu Cheng
Papers
1
Total Citations
3
H-Index
1
About
No biography available yet.
Research Focus
Business1 · 3 citations
Chatbot1 · 3 citations
Computer science1 · 3 citations
Customer advocacy1 · 3 citations
Customer care1 · 3 citations
Customer satisfaction1 · 3 citations
Customer service1 · 3 citations
Internet privacy1 · 3 citations
Marketing1 · 3 citations
Pace1 · 3 citations
Service (business)1 · 3 citations
Service quality1 · 3 citations
Key Achievements
1
H-Index
1
Papers
3
Total Citations
3
Avg Citations/Paper
🏆 Most Cited Paper
I’m Not a Chatbot: An Empirical Investigation of Humanized Profiles of Social Media Customer Service Representatives
3 citations · 2021
📈 Most Prolific Year: 2021 (1 Papers)
🤝 Key Collaborators: 1
🏛 Institutions: Louisiana State University
Top Papers
- 1
Key Collaborators
Not generated yet