Do Thuy Trang

Papers

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About

Dr. Do Thuy Trang is a pioneering researcher at the intersection of intelligent automation and enterprise software architecture. Her work centers on the integration of conversational AI and robotic process automation (RPA) into scalable, open-platform enterprise systems. Dr. Trang’s most cited paper, “Integrating Chatbot and RPA into Enterprise Applications Based on Open, Flexible and Extensible Platforms” (2021, 6 citations), introduces a novel framework that enables organizations to seamlessly combine chatbot interfaces with RPA bots, leveraging modular, extensible architectures. This contribution addresses a critical gap in enterprise automation—how to unify disparate AI tools into cohesive, adaptable workflows without vendor lock-in. Her research emphasizes flexibility and openness, offering practical blueprints for deploying intelligent assistants that can handle both structured and unstructured tasks. By demonstrating how these integrations can be implemented on platforms like cloud-based microservices, Dr. Trang’s work has informed both academic discourse and industry practice in digital transformation. Her achievements highlight a commitment to making enterprise automation more accessible, efficient, and future-proof, positioning her as a key voice in the evolution of smart, human-centric work systems.