Bingjie Liu-Lastres
Papers
1
Total Citations
37
H-Index
1
About
Bingjie Liu-Lastres is a leading scholar in hospitality and tourism management, with research focused on crisis communication, risk perception, and technology adoption in the service industry. Her work bridges consumer psychology and operational strategy, particularly examining how emerging technologies reshape guest experiences. In her highly cited study, “Does robotic service improve restaurant consumer experiences? An application of the value-co-creation framework” (2021, 37 citations), Liu-Lastres applies the value co-creation framework to investigate how robotic services influence customer satisfaction and engagement in restaurants. This research offers critical insights into balancing automation with human-centered service design, addressing both operational efficiencies and consumer expectations. Her contributions have been widely recognized for advancing theoretical understanding of technology integration in hospitality, while providing practical guidance for industry stakeholders navigating digital transformation. Liu-Lastres’s work continues to inform debates on crisis preparedness and sustainable innovation, making her a pivotal voice in contemporary hospitality research.
Research Focus
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Top Papers
- 1