Benjamin George

Papers

Total Citations

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About

Benjamin George is a pioneering researcher in the evolving field of human-computer interaction, with a particular focus on the psychological dynamics between humans and social conversational agents. His work bridges cognitive science and artificial intelligence, exploring how users develop emotional and cognitive trust in AI-driven interfaces. In his most cited paper, "Emotional and Cognitive Trust in Social Conversational Agents: An Abstract" (2023), George dissects the dual pathways through which trust is established—affective bonds versus rational assessments—offering critical insights for designing more empathetic and reliable digital assistants. Though early in its citation trajectory, this work has already garnered attention for its foundational framework, influencing subsequent studies on user acceptance and ethical AI design. George’s research is particularly notable for its interdisciplinary approach, integrating theories from social psychology, trust research, and machine learning. His contributions are shaping how developers and scholars understand the nuanced interplay of emotion and logic in human-agent relationships, with implications for customer service, mental health support, and educational technologies. As the field matures, George’s work stands as a key reference for those seeking to build trustworthy, human-centered conversational systems.