Badri Narayanan M K

Papers

Total Citations

H-Index

About

Badri Narayanan M K is a researcher whose work sits at the intersection of digital transformation, automation, and business process management (BPM). His scholarship focuses on understanding how organizations can strategically leverage automation technologies to optimize operations, reduce costs, and deliver knowledge-based services at scale. Through his research, Badri has made meaningful contributions to both the human and technological dimensions of automation within the BPM industry, recognizing that successful digital transformation requires navigating not just technological change but also the people and process challenges that accompany it. His 2019 publications — "People & Process Dimensions of Automation in Business Process Management Industry" and "Technology Dimensions of Automation in Business Process Management Industry" — collectively garnered nearly 30 citations, establishing him as a thoughtful voice on the strategic evolution of outsourcing and BPM in an era of rapid digitalization. His work traces the industry's journey from cost-driven offshore outsourcing, fueled by the internet revolution, through to today's sophisticated, automation-led operating models. For students and researchers exploring the future of work, digital strategy, or intelligent automation, Badri's research offers a grounded and practically relevant framework for understanding how global service industries continue to reinvent themselves.