Management Development Institute

About

No biography available yet.

Research Focus

Key Achievements

Top Papers

1. 1
   The adoption of social robots in service operations: A comprehensive review

   43 citations · 2023
2. 2
   Robotic process automation adoption: contextual factors from service sectors in an emerging economy

   38 citations · 2022
3. 3
   Does having a market orientation lead to higher levels of relationship commitment and business performance? Evidence from the Korean robotics industry

   31 citations · 2008
4. 4
   A contingency-based approach to service robot design: Role of robot capabilities and personalities

   18 citations · 2024
5. 5
   Guest editorial overview: ‘Mapping the future of consumer behaviour using disruptive technologies’

   14 citations · 2024
6. 6
   Gen Zs and service robots: examination of contingency effects

   9 citations · 2025
7. 7
   Adoption of personal service robots in India

   8 citations · 2022
8. 8
   Strategic insights into last-mile delivery: modelling the industry 4.0 enabler for e-commerce industry

   6 citations · 2025
9. 9
   How satisfactory are empathetic care and robotic assistance in telemedicine services?

   5 citations · 2023
10. 10
    Application of Artificial Intelligence (AI) in Supply Chain: An Overview

    4 citations · 2022

Faculty & Researchers

…