Designing a Positive Initial Experience with a Companion Pet Robot for Older Adults in Kuwait

Abstract

Social robots have been increasingly integrated into social environments for older adults, such as care homes. Despite this increase, it is imperative to understand how individuals perceive various robot technologies. The initial experiences could shape users' perceptions and have a lasting impact on attitudes and behaviours towards robot technology adoption. This research investigates the design of a positive initial experience with a companion pet robot for older adults in Kuwait through a user-centred design (UCD) approach. To explore user perception and preferences regarding robots, we conducted a semi-structured interview with eight older adults, during which participants engaged with an off-the-shelf companion pet robot (JoyForAll Cat), took part in two main design challenges, and completed a Godspeed questionnaire to assess their perception. We presented our findings through thematic analysis and identified five high-level themes: user impression, design and functionality, social interaction, shared context, and using desire. We also presented the Godspeed findings, showing that introducing a companion pet robot has caused significant changes in older adults' perceptions. The results imply that designing a visually appealing and interesting initial experience could improve Kuwaiti older adults' acceptance of and relationships with companion pet robots, enabling them to satisfy users' needs for emotional support and companionship, contributing to overall well-being.