Cooperative and Uncooperative Behaviour in Task-oriented Dialogues with Social Robots

Abstract

The paper addresses aspects of cooperative and uncooperative behaviour in natural language dialogue between humans and social robots. The principles of cooperation in human-human dialogues are taken as the basis for cooperative behaviour in human-robot dialogues. Several approaches are described that can improve human-robot cooperation. These include more flexible recognition of user intents, more flexible searches using knowledge graphs, generating more cooperative responses using semantic metadata, and generating more human-friendly responses using Wikipedia. These approaches are demonstrated in a series of videos.