Application of Emotional Intelligence in Improvement of Human-Robot Collaboration

Abstract

As a means of enhancing human-robot collaboration across a variety of industries, this chapter investigates the transformational potential of incorporating emotional intelligence (EI) into robotics. When applied to robotics, emotional intelligence (EI) enables robots to detect, interpret, and respond correctly to human emotions. Not only is EI essential for effective human relationships, but it also comprises the capacities to recognize, use, understand, and control emotions. A paediatric healthcare case study is used to illustrate the practical applications of emotionally intelligent robots. The chapter delves into the technological foundations that support EI in robots; such as facial recognition and voice tone analysis, and demonstrates how emotionally intelligent robots can have a positive impact on treatment outcomes by reducing patient anxiety. It has been observed that emotionally intelligent robots have the potential to fundamentally reshape human-robot relationships.