OTHER
Claim Success, but Blame the Bot? User Reactions to Service Failure and Recovery in Interactions with Humanoid Service Robots
Nika Mozafari, Melanie Schwede, Maik Hammerschmidt, Welf H. Weiger
- 发表年份
- 2023
- 引用次数
- 7
关键词
BlameService (business)Humanoid robotService delivery frameworkRobotComputer scienceHuman–computer interactionPsychologyInternet privacyBusiness
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